We highly recommend booking as soon as you have your dates.

All of our rental gear is subject to availability and we cannot guarantee last minute orders booked with less than 48 hours notice. Summer and holidays months do fill up quickly so booking sooner rather than later is always a good idea. 

If you purchased your tickets but don’t have a rental yet, that’s ok! Just enter TBD in the address and once you’ve booked your hotel/vacation rental reach out with the address and we’ll update your reservation. 

1. Choose the gear you’d like to rent for your vacation and add them to your cart.
2. Choose delivery or self pick up. 
3. Select your start and end date.
4. Select Checkout and choose how you’d like to pay. 

Payment is required at the time of booking.

Your rental is charged by the day.

It starts the day your receive your gear and ends the day we pickup gear.

For example, if your rental starts on Monday and ends on Friday you will be charged for a 5 day rental.

The minimum charge for all of our rentals is 3 days. If you only need it for a day or two please be aware you will still be charged for a 3 day rental.

The start date is the day you’d like your rental gear delivered to you. The start time is the beginning of the 2 hour delivery window in which your gear will be delivered. For example, if you start date is 1/1/23 with a start time of 10am. Your gear will be delivered to you on January 1st between 10am - 12pm HST. 

The end date is the day you’d like your rental gear pick up from you. The end time is the beginning of the 2 hour delivery window in which your gear will be picked up. For example, if you end date is 1/7/23 with a start time of 4pm. Your gear will be picked up from you on January 7th between 4pm - 6pm HST. 

You will receive a confirmation email in your inbox confirming that we received your rental request, along with a Reservation number and details. If you don’t see it in your inbox within a few minutes of ordering, be sure to check your spam/junk folder as it may have accidentally landed there.

Double check your email receipt to be sure everything looks good — most importantly confirm that your contact email, phone number, and delivery address are all correct. If you need to make a change please contact us via email hawaiibabyrental@gmail.com and we can assist!

Depending on which island you will be visiting, one of our partners will reach out to you to introduce themselves, confirm your reservation and order details.

Our partner will be delivering + picking up your gear and is your point of contact should you need something during your reservation.

The “days prior to the start of your reservation” are the number of days until your order starts. It does not include the start date of your reservation.

For example, if your Reservation start date is January 20th and you submit a request to cancel on January 12th, your order would be fully refundable as you are cancelling 7 days prior to the start of your reservation per our Standard Cancellation + Refund Policy.

If your are unsure of how to use one of the rental gear items you’ve selected, let the rental partner know and they can send you a direct link to the products user manual and video instructions.

We provide the online instruction manual link with every car seat rental. Due to liability, we do not provide car seat installation under any circumstance.

Any washable items and linens are laundered in hypoallergenic detergent and dried on high heat.

All hard surface gear is vacuumed, wiped down then disinfected with an all natural botanical cleaner proven to kill 99.9% of germs.

We also use a steam cleaner when appropriate as a final touch. 

Delivery and pick up fee’s are determined by island and zip code. Please see our Delivery & Pick up page for more information. 

Standard Cancellation & Refund Policy

This policy applies to all reservations during the year that do not fall under our Holiday Cancellation Policy.

– 100% Refundable: Orders cancelled 7 or more days prior to the start of your reservation date.

– 50% Refundable: Orders cancelled 4-6 days prior to the start of your reservation date.

– Non-Refundable: Orders cancelled 3 days or less prior to the start of your reservation date.

Holiday Cancellation & Refund Policy

This policy applies to reservations placed with any part of the rental term landing on the week of (Mon-Sun) Thanksgiving, Christmas, or New Years Day. 

For 2023, this includes the week of Thanksgiving Nov 20-26, the week of Christmas Dec 22-31, and the week of New Years Day Dec 31 – Jan 7. *Note, a few additional days have been included on the “week” of Christmas & New Years Day to include the long holiday weekend.

– 100% Refundable: Orders cancelled 10 or more days prior to the start of your reservation date.

– 50% Refundable: Orders cancelled 5-9 days prior to the start of your reservation date.

– Non-Refundable: Orders cancelled 4 days or less prior to the start of your reservation date.

There will be no refunds for same day cancellations, cancellations within 72 hrs of the start date, or after the items are delivered or picked up.

Please inspect your rental gear upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Requests for refunds that are made after the 24 hours from the reservation start day and time will be denied because we cannot guarantee that the item was not damaged while in your possession.

Please contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.

We only offer high-quality rental items and if there is damage we are unable to serve another family with that item. As per our terms, for any damaged, lost or excessively dirty item, you will be charged the retail value to cover the cost of replacement.

Our team will contact you via email if necessary to report damaged, missing, or excessively dirty items and notify you of the retail value to be charged to your card on file.

If you have simply forgotten to include your rental items in the return process, you can contact your local Rental Partner to mail them back the item if you wish to reverse the replacement cost. Once the items are in the possession of our Partner and have been inspected for like-new condition, the replacement charge will be refunded.